Responsible Gambling

Our Commitment to Responsible Gambling

lottoAustPlay is committed to encouraging responsible gambling among our customers and to providing support to those who may develop gambling problems. We believe gambling should remain a fun and entertaining activity, and we work to provide a safe, secure environment where players can enjoy our lottery products responsibly.

Age Verification

In accordance with Australian law, lottoAustPlay strictly enforces a minimum age requirement of 18 years for all users. We have implemented robust age verification procedures to prevent minors from accessing our services. These include:

  • Mandatory date of birth entry during registration
  • Identity verification checks
  • Secondary verification for large withdrawals

Self-Assessment

If you're concerned about your gambling habits, ask yourself the following questions:

  • Do you gamble to escape from problems or when feeling depressed or anxious?
  • Have you ever lied about how much you gamble?
  • Have you borrowed money or sold anything to fund gambling?
  • Do you find it difficult to stop gambling after losing?
  • Has gambling caused arguments with family or friends?
  • Have you ever gambled more than you intended to?
  • Do you think about gambling every day?

If you've answered "yes" to several of these questions, it may be time to consider seeking support.

Tools to Help You Stay in Control

To help our customers maintain control of their gambling activities, we offer several account management tools:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
  • Session Time Reminders: Receive alerts when you've been playing for an extended period
  • Account Activity Statements: Review your gambling history to track your spending and activity
  • Self-Exclusion: Temporarily or permanently exclude yourself from using our services
  • Reality Checks: Regular time notifications while playing to help maintain awareness of time spent

Taking a Break - Self-Exclusion Options

If you feel that you need to take a break from gambling, we provide several self-exclusion options:

  • Short-term break: 24 hours, 7 days, or 30 days
  • Long-term exclusion: 3 months, 6 months, or 12 months
  • Permanent exclusion: Close your account permanently

You can activate self-exclusion through your account settings or by contacting our customer support team.

BetStop - National Self-Exclusion Register

BetStop is Australia's National Self-Exclusion Register that allows you to exclude yourself from all licensed online and phone wagering services in Australia in one go. It's a free service designed to help at-risk individuals take control of their gambling.

For more information, visit betstop.gov.au

Support Services

If you or someone you know needs help with gambling-related issues, several free, confidential support services are available:

Protection of Minors

Protecting minors from gambling is a responsibility we take very seriously. It is illegal for anyone under the age of 18 to gamble in Australia, and lottoAustPlay employs strict measures to verify the age of all users. Parents and guardians are encouraged to use parental control tools and monitor their children's online activities to prevent unauthorized access to gambling websites.

Guidelines for Responsible Gambling

  • Set a budget before you start and stick to it
  • Don't gamble when you're upset, stressed, or depressed
  • Balance gambling with other leisure activities
  • Never chase losses – accept them as the cost of entertainment
  • Don't borrow money to gamble
  • Take regular breaks while gambling
  • Don't view gambling as a way to make money
  • Be aware of how much time and money you're spending

At lottoAustPlay, we are committed to promoting responsible gambling practices

We're Here to Help

If you have any questions or concerns about responsible gambling, please contact our customer support team at support@lottoaustplay.com.au or call us at +61-8-7422-7278.